Privacy Policy

Introduction

At Beyoung Health Inc., we are committed to protecting the privacy, confidentiality, and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website at www.beyoung.health (the “Site”).

This policy reflects our compliance with applicable Canadian data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). In addition, we adhere to relevant provincial legislation based on the nature and location of services provided, such as:

  • Ontario: Personal Health Information Protection Act (PHIPA)
  • Alberta: Health Information Act (HIA)
  • British Columbia: Personal Information Protection Act (PIPA)

We collect personal information to deliver and improve our healthcare services, manage secure communication, and fulfill regulatory requirements. This includes information you provide directly (e.g., through forms or consultations) and information collected automatically (e.g., through website analytics).

Your personal information is used strictly for authorized purposes and is never sold or rented. It may be shared with service providers or authorities only when required by law or necessary to support your care.

You have the right to access, update, or request restrictions on your personal data in accordance with legal standards. We are committed to transparency and honoring your choices regarding how your information is handled.

This Privacy Policy may be updated to reflect changes in legislation, technology, or our operations. Any significant revisions will be communicated clearly on this page. Where required, your consent will be obtained before implementing changes that affect your rights.

If you have questions or concerns about this Privacy Policy or the way your personal data is handled, please contact us through the information provided at the end of this policy.

Data Privacy and Protection

At Beyoung Health Inc., we are deeply committed to safeguarding the privacy, confidentiality, and security of your personal and health information. As a provider of healthcare services in Canada, we take comprehensive measures to ensure that your data is protected in accordance with applicable privacy legislation and industry best practices.

We implement robust network and software security protocols to defend against unauthorized access, disclosure, alteration, or loss of data. Your personal information is never shared with third parties without your explicit consent, unless required by law or necessary to deliver medical or operational services.

While we continuously monitor and enhance our data protection practices, it is important to acknowledge that no system or method of transmitting information over the internet is entirely immune from risk.

Data Access and Usage

  • Login Credential. Access to Beyoung Health’s digital services requires users to log in using secure authentication credentials. These credentials are used solely for verification purposes and are not stored or reused for any other functions.
  • Information Access. Once authenticated, users may view their previously submitted information securely through the app or platform, including:
  • Order history and prescription details
  • Shipment and tracking information
  • Subscription status
  • Address records and account profile
  • Invoices and transaction summaries

This information is securely retrieved from Beyoung Health’s encrypted servers and is displayed only to the authenticated user.

  • Data Collection Limitations. Beyoung Health does not collect, store, or share any personal data through the app beyond what is strictly necessary for login authentication and service provision. No additional information is gathered from user activity within the application.

What Constitutes Personal Information?

At Beyoung Health Inc., “Personal Information” refers to any data that can be used to identify you as an individual, either on its own or when combined with other information. This includes both general personal details and sensitive health-related data, as defined under Canadian privacy laws and healthcare regulations.

We collect personal information directly from you when you interact with our digital platforms or healthcare services. This may occur when you:

  • Create or update your Beyoung Health account
  • Register to use our website or mobile application
  • Purchase products or subscribe to services
  • Request information or assistance
  • Contact our support team
  • Communicate with a healthcare provider through our system

The categories of personal information we might gather encompass, but are not restricted to:

  • Full name
  • Mailing address
  • Email address
  • Phone number
  • Date of birth
  • Payment details (e.g., credit/debit card number, expiration date, and security code – used solely for processing transactions)
  • Beyoung Health login credentials (username and password)
  • Government-issued photo ID (for identity verification purposes)
  • Information relating to your physical or mental health, including personal and family medical history
  • Demographic details and lifestyle information relevant to diagnosis and treatment (e.g., allergies, chronic conditions, medication history)

As part of your care journey, you may also engage in confidential messaging with our healthcare professionals regarding your health status, treatment plans, and medical concerns. All such communications are securely stored and treated with the highest degree of confidentiality in accordance with our data protection protocols.

Beyoung Health Inc. is committed to protecting the integrity of your personal and health information at every stage of your interaction with us. This commitment is foundational to the delivery of our secure, patient-centered care.

Methods of Gathering Your Personal Data

At Beyoung Health Inc., we collect personal information using fair, transparent, and lawful practices, in strict accordance with Canadian privacy legislation and healthcare data protection standards.

We might gather your personal information via the following methods:

  • Directly from you, when you register or update your account, complete medical or consent forms, interact with our clinical team, or access our digital services.
  • From authorized third parties, but only where your explicit consent has been provided or where collection is permitted or required by law. This may include partner pharmacies, diagnostic laboratories, or healthcare providers directly involved in your care.

All personal information is collected solely to support the delivery of secure, high-quality healthcare services, ensure regulatory compliance, and enhance your overall care experience.

No Collection from Individuals Under the Age of 18

Beyoung Health Inc. does not intentionally gather personal data from persons who are under 18 years of age. Our services are intended for adults only, and minors are not permitted to register, create an account, or submit personal or health-related data through our platforms.

If you are under 18, please do not attempt to register or provide any personal information. If it comes to our attention that data from a minor has been submitted, we will take immediate steps to permanently delete such information from our systems.

If you believe that personal information from someone under the age of 18 has been collected by Beyoung Health Inc., please notify our Privacy Office at info@beyoung.health so we can take prompt corrective action in accordance with our internal privacy policies.

Where Your Personal Information Is Stored

At Beyoung Health Inc., we are committed to ensuring that your personal and health information is stored securely, regardless of where it resides. Personal information collected through our services is stored in secure environments either:

  • Within Canada, at Beyoung Health’s operational facilities or with trusted Canadian-based service providers; and/or
  • Outside of Canada, in data centers operated by authorized third-party service providers who support our technology infrastructure and healthcare operations.

In some cases, your personal information may be transferred or accessed outside of Canada for purposes such as data hosting, secure processing, or service optimization. When this occurs, we ensure that such service providers are contractually obligated to maintain stringent privacy and security standards that meet or exceed Canadian regulatory requirements.

However, it is important to understand that personal information stored or processed outside of Canada may be subject to the legal requirements of the jurisdiction in which it is located. This means that it could potentially be accessed by foreign governments, courts, law enforcement, or regulatory authorities in accordance with their laws.

Beyoung Health Inc. takes these risks seriously and conducts due diligence to select partners and platforms with strong data protection practices, ensuring that your information remains protected, regardless of where it is stored or processed.

Personal Information Usage

At Beyoung Health Inc., we collect and use personal information only for purposes that are clearly identified at the time of collection and in accordance with applicable privacy laws. We obtain your informed consent before using your data and ensure that its use remains strictly aligned with your expectations and our obligations as a healthcare provider.

Your personal information may be used for the following purposes:

  • To provide healthcare products and services that you request or purchase through our website or platform
  • To register and maintain your online account and ensure secure access to your health records or service history
  • To facilitate secure communication with authorized third-party healthcare providers, such as physicians, nurse practitioners, and pharmacists, who are directly involved in your care
  • To respond to your inquiries, provide requested information, and deliver relevant customer support
  • To manage your orders, including order confirmation, shipment updates, and delivery logistics
  • To process transactions, including credit and debit card payments, securely and in compliance with financial regulations
  • To send you service-related updates, promotional materials, and information about new offerings, only where consent has been provided
  • To administer surveys, promotional programs, contests, or user feedback initiatives, aimed at improving our offerings
  • To enforce our Terms of Use and exercise our legal rights, where necessary
  • To investigate or address legal claims, regulatory requirements, or allegations of misconduct
  • To deliver interest-based or targeted digital advertising, if you have opted in or where permitted by law
  • For any additional purposes disclosed at the time of collection, or as otherwise permitted or required under applicable privacy legislation

Use of De-Identified Data for Research and Innovation

Beyoung Health Inc. is committed to advancing healthcare through the responsible and ethical use of data. As part of our mission to improve care delivery and develop innovative solutions, we may use de-identified and anonymized patient data for internal research and development purposes. This may include, but is not limited to:

  • Enhancing clinical decision-making tools
  • Developing and testing artificial intelligence (AI) models
  • Evaluating and improving digital health services

All data used for these purposes is rigorously de-identified to prevent re-identification of individuals and is stored on secure servers. No personally identifiable information is ever shared with third parties for research or commercial use unless explicitly authorized by you or required by law.

Our use of anonymized data strictly complies with all applicable healthcare privacy regulations and reflects our ongoing commitment to protecting patient confidentiality while supporting meaningful innovation.

Who Has Access to Your Information and Under What Conditions

At Beyoung Health Inc., we are committed to sharing your personal information only when necessary, and always in accordance with your informed consent, applicable privacy legislation, and our contractual obligations. We do not sell or disclose your data indiscriminately. When information is shared, we ensure that recipients are bound by strict confidentiality, security, and data protection standards.

1. Healthcare Professionals

We may share your personal and health information with licensed third-party healthcare professionals, including physicians, nurse practitioners, and medical support staff, who are directly involved in your care, diagnosis, or treatment. These providers operate under contractual agreements that include strict privacy safeguards aligned with Canadian healthcare regulations.

2. Suppliers and Service Providers

We engage trusted third-party vendors and service providers who support our operations and help us deliver products and services to you. This includes:

  • Pharmacy partners responsible for fulfilling prescriptions
  • Logistics providers for shipping and delivery
  • Technical vendors maintaining our website and digital infrastructure
  • Payment processors handling credit or debit card transactions

These entities are granted access only to the data required for their services and are contractually obligated to use your information solely for the purpose of supporting Beyoung Health’s operations. We employ robust technical and administrative controls to prevent unauthorized use or disclosure.

3. Corporate Affiliates

We may share your information with our corporate affiliates where applicable. These affiliated entities are required to adhere to the same privacy commitments outlined in this policy and to comply with applicable Canadian data protection laws.

4. Interest-Based Advertising

With your consent, we may use information about your interactions with our platform (such as browsing and purchasing behavior) to deliver personalized or interest-based advertisements. These ads may appear on our website or third-party platforms. We use cookies or similar technologies to enhance relevancy. You may opt out of interest-based advertising through browser settings or industry opt-out tools.

5. Social Media Integrations

If you choose to connect your Beyoung Health experience with third-party services such as Google, Facebook, or other social platforms, those services may collect data about your activity on our site, subject to their own privacy policies. They may also share information with your network depending on your privacy settings on those platforms.

6. Public Forums and User-Generated Content

Should you choose to participate in any public or community-based features of our website (e.g., forums, reviews, or comments), any information you share in those spaces may be visible to other users. Beyoung Health Inc. is not responsible for the use of information you voluntarily disclose in public areas and advises you to exercise caution when posting personal details.

7. With Your Explicit Consent

Beyond the disclosures described above, we will only share your personal information with external parties when you have expressly provided consent to do so. Consent may be withdrawn at any time, subject to legal or contractual limitations.

8. Legal and Regulatory Disclosures

We may disclose personal information if we have a good-faith belief that such action is necessary to:

  • Comply with applicable laws, legal obligations, subpoenas, or government requests
  • Enforce our Terms of Use or investigate potential violations
  • Detect, prevent, or respond to fraud, security incidents, or technical issues
  • Protect the rights, safety, and property of Beyoung Health, our users, or the public as permitted or required by law

9. Business Transfers or Change of Ownership

In the event of a sale, merger, restructuring, or other transfer of our business or assets, your personal information may be transferred to the acquiring entity. Unless otherwise permitted by law, any such transfer will remain governed by the privacy commitments outlined in this policy, unless you are notified and provide updated consent.

Our Approach to Obtaining Your Consent

At Beyoung Health Inc., we prioritize your autonomy and privacy by ensuring that your informed consent is obtained before collecting, using, or disclosing your personal information, including personal health information. We are committed to a transparent and respectful consent process that aligns with Canadian privacy legislation and healthcare standards.

Timing of Consent

Consent is generally obtained prior to the collection of your personal information and, in all cases, before it is used or disclosed for any purpose beyond what was originally communicated. We clearly explain the purpose of data collection at the time it occurs.

Forms of Consent

You may provide consent to Beyoung Health in various ways, including:

  • Verbally, during a consultation or support interaction
  • Electronically, through our digital platforms or forms
  • In writing, such as when completing medical intake or consent documents

The type of consent we request, whether express or implied, is determined by the nature and sensitivity of the information and your reasonable expectations. For example:

  • Express consent is obtained when dealing with sensitive health information or when required by law
  • Implied consent may apply in circumstances where the purpose of collection is obvious and the use of information aligns with your interaction with us (e.g., providing your name and address when placing an order)

Consent Obtained by Third Parties

In specific situations, Beyoung Health may rely on authorized third parties (such as healthcare partners or referral sources) to obtain your consent to share information with us. In such cases, we ensure that those third parties are acting in compliance with relevant privacy standards.

Withdrawing Consent

You have the right to withdraw your consent at any time, subject to legal or contractual obligations. Withdrawal of consent may affect our ability to provide certain healthcare services. To withdraw consent, simply contact us with written notice.

You may also expressly instruct us not to use or disclose your personal health information for healthcare purposes without your explicit permission.

We respect your choices and will honor your instructions wherever legally and operationally possible.

How Long We Keep Your Personal Information

At Beyoung Health Inc., we retain, use, and disclose your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and healthcare regulations. Once no longer needed, the information is securely deleted or anonymized in accordance with industry standards.

Accessing Your Personal Information

At Beyoung Health Inc., you have the right to request access to your personal information that we have collected, used, or disclosed.

To do so, simply submit a written request, and we will respond in accordance with applicable privacy legislation. If required by law, we will provide you with access to your personal information within 30 days of receiving your request.

Ensuring the Accuracy of Your Personal Information

At Beyoung Health Inc., we make every reasonable effort to ensure that your personal information remains accurate, complete, and up to date. While we do not perform routine checks unless required, we rely on you to help keep your information current.

You can review and update certain details associated with your online account at any time by signing in and visiting the Account section of our website.

If you believe that any personal information we hold is inaccurate or outdated, or if you need assistance updating your information, please call us or contact us at info@beyoung.health. We’re here to help ensure your records are correct and reflect your most recent details.

Correcting Inaccurate Personal Information

At Beyoung Health Inc., you have the right to request corrections to your personal information if you believe it is inaccurate or incomplete.

Upon receiving such a request, we will promptly review the information and, where appropriate, make the necessary updates to ensure your records are accurate and complete. If the corrected information has been previously shared with authorized third parties, we will take reasonable steps to notify those parties of the amendment, as required by applicable privacy laws.

We are committed to maintaining the integrity of your information and supporting your right to have accurate data reflected in all aspects of your care and service experience.

Response Time for Written Requests

At Beyoung Health Inc., we are committed to responding to your written privacy-related requests within 30 days of receipt, as required by applicable privacy legislation.

If we are unable to fulfill your request within this timeframe, we will provide you with a written explanation outlining the reason for the delay and the expected timeframe for our response.

We take your privacy rights seriously and strive to address all inquiries in a timely, transparent, and compliant manner.

Are There Any Fees for Accessing Your Personal Information or Our Privacy Practices?

At Beyoung Health Inc., you have the right to access your personal information and inquire about our privacy practices free of charge under normal circumstances.

If your request involves unusually complex processing or results in significant administrative costs, we will notify you in advance with a clear estimate of any applicable fees before proceeding with your request. No charges will be applied without your prior knowledge and consent.

Our priority is to ensure transparency and accessibility while upholding your privacy rights.

How We Protect Your Personal Information

At Beyoung Health Inc., we are committed to maintaining the confidentiality, integrity, and security of your personal and health information. To safeguard your data, we have implemented a combination of physical, technical, and administrative security measures in accordance with industry best practices and applicable privacy regulations.

These protective measures encompass, but are not restricted to:

  • Secure data storage and access controls
  • Encryption and authentication protocols for authorized systems
  • Ongoing employee training on data privacy and information handling
  • Role-based access, ensuring that only employees with a legitimate “need-to-know” can access your personal information

Despite our best efforts, it’s important to understand that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of any data transmitted through online channels.

We strongly advise you:

  • To maintain the confidentiality and security of your login credentials
  • Not to share sensitive or confidential information through unencrypted means such as email or unsecured forms

At Beyoung Health, safeguarding your privacy is a shared responsibility while we take all reasonable measures to protect your information, we also encourage you to take precautions when communicating or accessing your account online.

How to Contact Us About Your Personal Information or Our Privacy Practices

If you have any questions, concerns, requests, or complaints related to your personal information, this Privacy Policy, or how Beyoung Health Inc. manages your data, we encourage you to contact our Privacy Officer directly.

Please reach out to us at: info@beyoung.health

We are committed to responding promptly and professionally to all privacy-related inquiries, and to addressing your concerns in accordance with applicable data protection laws and our internal privacy protocols.

Scope of This Privacy Policy and Third-Party Websites

This Privacy Policy applies exclusively to personal information collected by Beyoung Health Inc. through our official website and digital platforms (collectively, the “Site”).

Please note that our Site may contain links to third-party websites that are not owned, operated, or controlled by Beyoung Health Inc. We do not accept responsibility for the privacy practices, data collection methods, or content of those external sites. We strongly encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.

Terms of Use

Your use of the Site is also governed by our Terms of Use, which outline your rights and responsibilities when accessing or interacting with our digital services.